We are seeking highly skilled Product Support Engineers (PSE’s) to provide full time onsite customer support with experience on the Mattson Aspen II CVD and Strip Platforms:

• 5-10 years experience in corrective and preventative maintenance
• Proficient in following complex schematics, drawings, charts, graphs, blue prints, block and wiring diagrams and troubleshooting issues down to the component level
• Able to Review Customer performance reports and documentation to determine nature and scope of problem
• Proficient with Microsoft suite of Office products
• Assists in planning, communicating and coordinating support plans and PM scheduling with customer management team
• Strong written and verbal customer communication skills
• Ability to coordinate multiple projects simultaneously

Candidate will also be responsible for the care of company assets including, but not limited to:
• Hand tools
• Laptop computers
• DVM
• Power tools

Candidate will be based out of the Gilbert, AZ. Headquarters. Possibility of assignment at customer facility.

Day to Day Tasks
· Support the sales process through technical discussions with the customer and sales team to determine project scope of work and opportunity, resulting in accurate quotes, accurate build specifications and competitive advantage.
· Process internal RFQ’s (iRFQ) and distribute quotes to the sales team, this includes project cost analysis and pricing taking into account strategic sourcing to support the project.
· Deliver quotes to sales team with pricing to ensure profitability targets are met.
· Collect marketing information, including competitive benchmarks, trends and opportunities, and customer expectations

Short-term Tasks
· Participate in annual marketing plan and forecast development (Policy Deployment).
· Conduct sales training as required in order to improve the customer engagement process
· Participate in new product development teams
· Predict competitors actions and communicate effectively to all stakeholders in order to maintain and strengthen the company’s competitive advantage
· Drive new initiatives that aim to reduce costs and improve product line profitability.
· Recommend line extensions

Long-term Tasks
· Create long-term competitive strategy for the product.
· Identify new product opportunities
· Evaluate product pricing strategies and customer discounts/incentives in order to drive revenue and profit growth
· Recommend product changes, enhancements, and introductions

Successful candidate must be considered a subject matter expert with extensive industry experience.  This position generally serves in a position of leadership taking ownership for one or several projects concurrently driving product delivery and customer satisfaction.  Position will play a key role in driving continuous improvement to business processes and systems that result in improved competitive advantage, lower costs and better quality. Candidate must possess strong written and oral communication skills and be proficient with Microsoft suite of Office products.   Employee will fill roles within the company acting as a project leader and/or project engineer executing tasks necessary for delivering our products to the customer ensuring a high level of customer satisfaction.  Work activities will involve, the disassembly of semiconductor equipment, rebuilding assemblies, mainframe integration, final testing and installation of equipment in the field.   

Person applying for this position must have specific semiconductor equipment platform experience on Endura’s PVD process type.   Must be able to troubleshoot down to the component level, must be able to complete assembly activities autonomously, and must be able to perform installation activities autonomously.

Key Responsibilities 

Contact Human Resources at 480-609-8565 x521 or via email at hr@oemgroupinc.com