Global Service and Technical Support
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OEM Group supports an international installed base of more than 35,000 systems.
And from within our LEGENDS and Classics product lines we offer and service:
- Chemical Process Technology/Surface Preparation: AMAT/Semitool (Batch systems and Cintillio™ SAT, SOT and SST)
- CVD: Novellus (Concept One, Concept Two)
- CVD, PVD, Etch, RTP, Epi: Applied Materials (P5000, 5200, Endura)
- Etch: Lam Research (Auto Etch), Tegal (900, 6500)
- Ion Implant: Varian (most platforms)
- PVD: MRC (Star, Mark II / IV), SFI (Endeavor™), AMS™
- RTP: AG Associates (8100/8800)
- Strip, Lite Etch/CVD: Mattson (Aspen II)
– On site or on call
– After hours
– Labor only
– Labor and parts
– Compressed or standard work weeks– Process engineering services
– Product-specific upgrade kits
– Preventive maintenance
– Service contracts
Support Team
- 42 multi-product Customer Service engineers worldwide provide local, on-site field support
- Service levels vary by region and are based on customer requirements
- End-to-end product lifecycle management
Spares
- Globally managed Supply Chain / Local Customer Service representatives
- Multiple global stocking locations
- Bonded warehousing in Asia (Taiwan and SEA)
- Service levels vary by region and customer requirements
Global Technical Escalation
- Engagement at the 24-hour threshold
- Global Technical Support provides 2nd level support
- Product Engineering provides 3rd level support
Global Technical Training
- Instruction offered at training centers, or on site, by qualified system experts
Contact:
Global Service and Technical Support: 480-609-8565 opt 1
Email:
Parts: PartsSupport@oemgroupinc.com
North America Service: steve.harrington@oemgroupinc.com
Europe Service: christopher.treen@oemgroupinc.com
South East Asia: keith.lim@oemgroupinc.com
Taiwan Service: michael.trotter@oemgroupinc.com
Japan Service: takafumi.ambe@oemgroupinc.com
